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How to Shop

How do I order?

Simply add the item in the preferred size and colour to your shopping cart. Proceed to check out for payment once you have added your desired items to your cart.



Do I need to have an account to start purchasing?

Yes, you will need to register for an account to start purchasing with us. This will allow you to check out each time with greater ease as you can save the various mailing addresses that you may want to direct the parcel to.



I have problems carting out an item.

You will be able to cart out the item as long as it is available on our site. If you are unable to cart out any item, it means that the item might be out of stock. Do check back the item's stock availability shown on the website by refreshing its respective product page.



How do I pay for my online order?

We currently accept Visa, Mastercard, Amex, Atome and Grabpay.



What is ATOME?

Atome is a “buy now, pay later” payment option applicable for online purchases. Atome splits your bill into three equal payments. You will pay the first instalment at the point of purchase and the next two will be spread 30 days apart. Atome charges zero interest and zero service fees. Learn more about Atome
.


I have a gift card or discount code, how can I use it to apply on my order?

Key in the respective code under the "GIFT CARD" section and click on the "APPLY" button in the CHECKOUT page.

*Please note that if any transactions were made in error and gift cards/discounts not being applied. No refunds will be made for such cases.



Can I amend or cancel my order after confirming it?

We do not allow amendments of any orders once a confirmation email is sent to your registered email address. All orders are strictly non-refundable once payment has been made.



Why can’t I locate the page to key in my payment details?

Please contact our Customer Service Team if you are experiencing issues when making payment.



I have not received my parcel, what should I do?

Please contact us at info@playdress.com with your order number. We will respond to your email within 1-2 working days (delays in our email replies may be expected during peak and sale periods).



An item is missing from my order.
Please contact us at info@playdress.com with your order number. We will respond to your email within 1-2 working days (delays in our email replies may be expected during peak and sale periods).



I did not receive a confirmation email.

If you have not received the order confirmation email, do check your spam or junk folder. If you still haven’t received a confirmation email, please contact us at info@playdress.com.


Delivery

What are the shipping options available?

We offer the following shipping methods:

- Express Courier via Janio

- Self-collection at our Bugis Junction outlet



Do you ship internationally?

Currently, we are only shipping to Hong Kong, Indonesia, Malaysia, Philippines, Taiwan and Thailand. The shipping charges will be calculated at check-out. Delivery time will take 5-7 working days depending on the country regions and customers clearance.

*You may be charged for handling fees and taxes as your order passes through customs. These charges will be paid in person when the package is delivered. Regrettably, we have no control over these charges as each country’s customs laws varies. Please contact your local delivery provider if you have any queries about the rates.



Do you have a shop where I can collect my order / Can I self-collect my order?

Yes, you may opt for self-collection of your online orders at our Bugis Junction outlet.



Playdress Bugis Junction

200 Victoria Street, #03-10

Singapore 188021

Operating Hours: 11am to 10pm daily



A gentle note that we require 2 - 4 working days to process and deliver all orders. However, delays in processing of orders may be expected during peak and sale periods.



You will be notified via email when your order is ready for your collection, hence please wait for the notification before heading down. Your order confirmation (order number) and ID will be needed upon collection.



Kindly note that any orders not collected within 3 months starting from date of collection will be forfeited. No refunds will be made for such cases.



Do you offer free shipping?

Yes we do! We offer free shipping via express courier on all regular priced item order for all local orders. Delivery time may take up to 5 working days upon dispatch to our logistics partner, Janio. Peak periods such as the holidays might cause delay of up to 7 working days.



How do I check the status of my order?

You may log in to your account on our website and your order’s status will be updated once it has been shipped out. A tracking number will also be sent to you via email.



How can I track the delivery of my parcel?

After your order has been shipping, you will receive the shipping confirmation email with your parcel tracking number. You may track your order via Janio’s website and key in the tracking number given.



What happens if I’m not in when my order is being delivered?

If you have missed your delivery, Janio will re-deliver the parcel at no cost. However, there will be additional charges after the 2nd delivery attempt.

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