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Exchanges

How can I make an exchange?

For Online Orders

Exchanges are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for exchanges. All sale and discounted items (including items purchased using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.



All items purchased online can be exchanged within 14 days from the date you receive your order. Exchanged items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. Please note that any excess value will not be refunded. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.



In order to proceed with an exchange, please email us at info@playdress.com.



Exchanges can only be made at our Bugis Junction outlet. Kindly bring along the item(s) to be exchanged, together with digital proof of the completed Returns Forms.

For In-Store Purchases
Exchanges are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for exchanges. All sale and discounted items are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.


All items purchased in-store can be exchanged at any of our outlets with the original receipt within 14 days, inclusive of the date of purchase. Exchanged items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. If the replacement item is of a lower value, we will deduct the lower value item from the original value paid and the balance of the credit can be use in the future. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.

How do I know if my return parcel has been received?
You will receive an email from us once we have received the parcel. We will then process the return and disburse the store credit via a gift card voucher to your email within 5 working days. Please email us at info@playdress.com with your order number and return parcel tracking number (if any) if you have not heard from us 5 working days after the date we were expected to receive the parcel.

Can I return/exchange accessories, bags or masks that I have bought from your website?
Unfortunately, accessories, bags and masks are strictly non-refundable and non-exchangeable.

Am I able to exchange/return sale or promotional items?
All sale and discounted items (including items purchased using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.


Returns

What is your return policy?

For Online Orders

Returns are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for returns. All sale and discounted items (including items purchased using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.

All items purchased online can be returned within 14 days from the date you receive your order. Return items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credit, which will be credited to your account within 5 working days from the time we receive the item(s). The store credit will be valid for online use only if you have purchased online, for a period of 1 year from the date of issue. Kindly note that we do not provide cash refunds for any return orders and delivery fees, if any, cannot be refunded. We reserve the right to reject the item(s) that do not fulfil the conditions above.

Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.

In order to proceed with a return, please email us at info@playdress.com.

If you prefer to mail the items back to us, we strongly encourage you to engage with a trackable means of shipping. However, do note that you will have to bear the costs of shipping. We are also not liable for any missing or damaged items during the shipment.

For local returns, the parcel must reach us within 14 days for or 30 days for international orders, from the date you received your item.

Mail your returns along with a completed Returns Form to the follow address:

Pieces of 7 Pte. Ltd.

110 Middle Road #03-02C

Singapore 188968

If you choose to drop off your return in-stores, do note that drop off of return item(s) is only available at our Bugis Junction outlet. Kindly bring along the item(s) to be returned, together with digital proof of the completed Returns Forms.

For In-Store Purchases

Returns are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for returns. All sale and discounted items (including items purchased using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.

All items purchased in-store can be returned with the original receipt to any of our outlets within 14 days, inclusive of the date of purchase. Return items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credit, which will be credited to your account immediately. The store credit will be valid for in-store use only if you have purchased in-store, for a period of 1 year from the date of issue. We reserve the right to reject the item(s) that do not fulfil the conditions above.

Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.

If you are unsure if an item is eligible for returns, please email us at info@playdress.com.

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