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Online Orders
How do I make an exchange or return?
To proceed with a return or exchange, customers may visit any of our physical stores at CITYLINK, i12 KATONG or WESTGATE within 14 days from the date their online order is delivered. No prior email request or return/exchange form is required.
Eligibility
Returns and exchanges are applicable to regular-priced apparel only. Panties, bags, sale and discounted items (including items purchased during storewide promotions or using discount codes) are strictly non-returnable, non-exchangeable and non-refundable, regardless of size, colour or design.
Item Conditions
All items must be in their original condition, unworn, unwashed, unaltered, and with all original tags intact. We reserve the right to reject any item(s) that do not meet these conditions.
Customers may exchange their items for any regular-priced apparel available in-store.
- If the replacement item is of a higher value, the price difference must be topped up. - If the replacement item is of a lower value, the remaining balance will be issued as Store Credit, valid for use at our physical stores only.
Important: One-Time Return or Exchange Policy
Only one return or exchange request is allowed per online order. Customers must present all items they wish to return or exchange during the same visit.
Once the return or exchange transaction has been completed, no further return or exchange requests will be accepted for the same order. What to Bring
Kindly bring along the item(s) and provide your Online Order Number or proof of purchase for verification.
Eligibility
Returns and exchanges are applicable to regular-priced apparel only. Panties, bags, sale and discounted items (including items purchased during storewide promotions or using discount codes) are strictly non-returnable, non-exchangeable and non-refundable, regardless of size, colour or design.
Item Conditions
All items must be in their original condition, unworn, unwashed, unaltered, and with all original tags intact. We reserve the right to reject any item(s) that do not meet these conditions.
Customers may exchange their items for any regular-priced apparel available in-store.
- If the replacement item is of a higher value, the price difference must be topped up. - If the replacement item is of a lower value, the remaining balance will be issued as Store Credit, valid for use at our physical stores only.
Important: One-Time Return or Exchange Policy
Only one return or exchange request is allowed per online order. Customers must present all items they wish to return or exchange during the same visit.
Once the return or exchange transaction has been completed, no further return or exchange requests will be accepted for the same order. What to Bring
Kindly bring along the item(s) and provide your Online Order Number or proof of purchase for verification.
Returns and Refunds
Returns & Refunds
All refunds for eligible online returns will be issued strictly in the form of Store Credit, valid for use at our physical stores only. Store Credit cannot be used for online purchases and is subject to our existing in-store Store Credit terms and conditions. Delivery fees, if any, are non-refundable.
All refunds for eligible online returns will be issued strictly in the form of Store Credit, valid for use at our physical stores only. Store Credit cannot be used for online purchases and is subject to our existing in-store Store Credit terms and conditions. Delivery fees, if any, are non-refundable.
Am I able to exchange/return sale or promotional items?
No, all sale and promotional items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.
My order has both sale items and regular-priced items. Am I able to make an exchange/return?
Only the regular-priced apparels in your order are eligible for exchanges/returns.
The sale items in your order cannot be exchanged/returned.
In-Store Purchases
How do I make an exchange?
Exchanges are applicable to regular-priced apparels only. Accessories, panties and bags are not eligible for exchanges. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.
All items purchased in-stores can be exchanged at any of our outlets, with the original receipt within 14 days, inclusive of the date of purchase. Exchanged items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact.
If the replacement item is of a lower value, we will deduct the lower value item from the original value paid and the balance will be refunded as store credits that can be used during your next purchase. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.
All items purchased in-stores can be exchanged at any of our outlets, with the original receipt within 14 days, inclusive of the date of purchase. Exchanged items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact.
If the replacement item is of a lower value, we will deduct the lower value item from the original value paid and the balance will be refunded as store credits that can be used during your next purchase. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.
What is your return policy?
Returns are applicable to regular-priced apparels only. Accessories, panties and bags are not eligible for returns. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.
All items purchased in-stores can be returned with the original receipt to any of our outlets, within 14 days, inclusive of the date of purchase. Returned items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credits, which will be reflected in your account within 24 hours. Store credits will be valid for in-store use only and will be valid for one year from the date of issue. We reserve the right to reject the item(s) that do not fulfil the conditions above.
Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.
If you are unsure if an item is eligible for returns, please ask any of our friendly staff or email us at info@playdress.com.
All items purchased in-stores can be returned with the original receipt to any of our outlets, within 14 days, inclusive of the date of purchase. Returned items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credits, which will be reflected in your account within 24 hours. Store credits will be valid for in-store use only and will be valid for one year from the date of issue. We reserve the right to reject the item(s) that do not fulfil the conditions above.
Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.
If you are unsure if an item is eligible for returns, please ask any of our friendly staff or email us at info@playdress.com.