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How do I order?
Simply add the item in the preferred size and colour to your shopping cart. Proceed to check out for payment once you have added your desired items to your cart.

Do I need to have an account to start purchasing?
Yes, you will need to register for an account to start purchasing with us. This will allow you to check out each time with greater ease as you can save the various mailing addresses that you may want to direct the parcel to.

I have problems carting out an item.
You will be able to cart out the item as long as it is available on our site. If you are unable to cart out any item, it means that the item might be out of stock. Do check back the item's stock availability shown on the website by refreshing its respective product page.

How do I pay for my online order?
We currently accept Visa, Mastercard, Amex, Atome and Grabpay.

What is ATOME?
Atome is a “buy now, pay later” payment option applicable for online purchases. Atome splits your bill into three equal payments. You will pay the first instalment at the point of purchase and the next two will be spread 30 days apart. Atome charges zero interest and zero service fees. Learn more about Atome.

I have a gift card or discount code, how can I use it to apply on my order?
Key in the respective code under the "GIFT CARD" section and click on the "APPLY " button in the CHECKOUT page.
*Please note that if any transactions were made in error and gift cards/discounts not being applied. No refunds will be made for such cases.

Can I amend or cancel my order after confirming it?
We do not allow amendments of any orders once a confirmation email is sent to your registered email address. All orders are strictly non-refundable once payment has been made.

Why can’t I locate the page to key in my payment details?
Please contact our Customer Service Team if you are experiencing issues when making payment.

I have not received my parcel, what should I do?
Please contact us at info@playdress.com with your order number. We will respond to your email within 1-2 working days (delays in our email replies may be expected during peak and sale periods).

An item is missing from my order.
Please contact us at info@playdress.com with your order number. We will respond to your email within 1-2 working days (delays in our email replies may be expected during peak and sale periods).

I did not receive a confirmation email.
If you have not received the order confirmation email, do check your spam or junk folder. If you still haven’t received a confirmation email, please contact us at info@playdress.com.

What are the shipping options available?
We offer the following shipping methods:
- Express Courier via Janio
- Self-collection at our Bugis Junction outlet

Do you ship internationally?
Currently, we are only shipping to Hong Kong, Indonesia, Malaysia, Philippines, Taiwan and Thailand. The shipping charges will be calculated at check-out. Delivery time will take 5-7 working days depending on the country regions and customers clearance.
*You may be charged for handling fees and taxes as your order passes through customs. These charges will be paid in person when the package is delivered. Regrettably, we have no control over these charges as each country’s customs laws varies. Please contact your local delivery provider if you have any queries about the rates.

Do you have a shop where I can collect my order/ Can I self-collect my order?
Yes, you may opt for self-collection of your online orders at our Bugis Junction outlet.

Playdress Bugis Junction
200 Victoria Street, #03-10
Singapore 188021
Operating Hours: 11am to 10pm daily

A gentle note that we require 2 - 4 working days to process and deliver all orders. However, delays in processing of orders may be expected during peak and sale periods.

You will be notified via email when your order is ready for your collection, hence please wait for the notification before heading down. Your order confirmation (order number) and ID will be needed upon collection.

Kindly note that any orders not collected within 3 months starting from date of collection will be forfeited. No refunds will be made for such cases.

Do you offer free shipping?
Yes we do! We offer free shipping via express courier on all regular priced item order for all local orders. For sale items, there will be a delivery charge. *We strongly encourage customers to make separate orders for combination of sale and regular price item purchases.

Delivery time may take up to 5 working days upon dispatch to our logistics partner, Janio. Peak periods such as the holidays might cause delay of up to 7 working days.

How do I check the status of my order?
You may log in to your account on our website and your order’s status will be updated once it has been shipped out. A tracking number will also be sent to you via email.

How can I track the delivery of my parcel?
After your order has been shipping, you will receive the shipping confirmation email with your parcel tracking number. You may track your order via Janio’s website and key in the tracking number given.

What happens if I’m not in when my order is being delivered?
If you have missed your delivery, Janio will re-deliver the parcel at no cost. However, there will be additional charges after the 2nd delivery attempt.

What is your return policy?
For Online Orders
Returns are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for returns. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.

All items purchased online can be returned within 14 days from the date you receive your order. Return items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credit, which will be credited to your account within 5 working days from the time we receive the item(s). The store credit will be valid for online use only if you have purchased online, for a period of 1 year from the date of issue. Kindly note that we do not provide cash refunds for any return orders and delivery fees, if any, cannot be refunded. We reserve the right to reject the item(s) that do not fulfil the conditions above.

Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.

In order to proceed with a return, please email us at info@playdress.com.

If you prefer to mail the items back to us, we strongly encourage you to engage with a trackable means of shipping. However, do note that you will have to bear the costs of shipping. We are also not liable for any missing or damaged items during the shipment.

For local returns, the parcel must reach us within 14 days for or 30 days for international orders, from the date you received your item.

Mail your returns along with a completed Returns Form to the follow address:

Pieces of 7 Pte. Ltd.
110 Middle Road #03-02C
Singapore 188968

If you choose to drop off your return in-stores, do note that drop off of return item(s) is only available at our Bugis Junction outlet. Kindly bring along the item(s) to be returned, together with digital proof of the completed Returns Forms.

For In-Store Purchases
Returns are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for returns. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.

All items purchased in-store can be returned with the original receipt to any of our outlets within 14 days, inclusive of the date of purchase. Return items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credit, which will be credited to your account immediately. The store credit will be valid for in-store use only if you have purchased in-store, for a period of 1 year from the date of issue. We reserve the right to reject the item(s) that do not fulfil the conditions above.

Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.

If you are unsure if an item is eligible for returns, please email us at info@playdress.com.

How can I make an exchange?
For Online Orders
Exchanges are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for exchanges. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.

All items purchased online can be exchanged within 14 days from the date you receive your order. Exchanged items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. Please note that any excess value will not be refunded. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.

In order to proceed with an exchange, please email us at info@playdress.com.

Exchanges can only be made at our Bugis Junction outlet. Kindly bring along the item(s) to be exchanged, together with digital proof of the completed Returns Forms.

For In-Store Purchases
Exchanges are applicable to regular-priced apparels only. Accessories, bags and masks are not eligible for exchanges. All sale and discounted items are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.

All items purchased in-store can be exchanged at any of our outlets with the original receipt within 14 days, inclusive of the date of purchase. Exchanged items must be in their original conditions received, packed in the original transparent packaging, unworn, unwashed, unaltered, and with its tags intact. If the replacement item is of a lower value, we will deduct the lower value item from the original value paid and the balance of the credit can be use in the future. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.

How do I know if my return parcel has been received?
You will receive an email from us once we have received the parcel. We will then process the return and disburse the store credit via a gift card voucher to your email within 5 working days. Please email us at info@playdress.com with your order number and return parcel tracking number (if any) if you have not heard from us 5 working days after the date we were expected to receive the parcel.

Can I return/exchange accessories, bags, panties or masks that I have bought from your website?
Unfortunately, accessories, bags, panties and masks are strictly non-refundable and non-exchangeable.

Am I able to exchange/return sale or promotional items?
All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.

What happens if I have received a defective/incorrect item?
We apologise if we have sent you a wrong/defective item. Please email us at info@playdress.com with your order number within 7 days, indicating your return/exchange with a picture proof of the item and we will look into the matter for you.

Kindly note that any forms of wear and tear or damage caused to the product after wearing/washing are not considered a defect and will not be liable for any returns, exchange, or refunds.

How do I care for my products?
Advisable Recommendation
- Iron your apparels at low heat.
- It is advisable to hand wash your garments in cold water at all times to maintain their shape and quality.
- Segregate your laundry according to the colours to avoid colour runs: whites, darks, and colours.
- Always rinse your item in cold water before wearing to avoid colour runs.
- Avoid wearing denim apparel with light coloured items/accessories especially for the first few wears to prevent any colours transfer.
- Turn your garment inside out before washing to ensure preserve quality lifespan.

Please Avoid
- Do not soak.
- Do not use too much detergent.
- Do not iron prints.
- Do not leave garments with whites and coloured panels soaking overnight.

• How do I use my store credits?
For Online Orders
Store credits that have been returned to you when you purchased online cannot be used in stores. If your available store credit is more than the value of your transaction, the unused portion will be kept and you can apply the code in your subsequent purchases. Kindly note that the store credit is only valid for a period of 1 year from the date of issue.

For In-Store Purchases
Store credits that have been returned to you when you purchased in-store cannot be used online. If your available store credit is more than the value of your transaction, the unused portion will be kept and you can apply the code in your subsequent purchases. Kindly note that the store credit is only valid for a period of 1 year from the date of issue.

Do inform our cashiers that you would like to use your store credit for your purchase.

Will my store credit expire?
For Online Orders
Store credit expires one year from the date of issue. Kindly use your store credit before the expiration date as we are unable to keep track of the expiration of the gift card code given to you. We are currently working to update our system for a more seamless experience regarding this, we hope that you’ll bear with us in the meantime.

For In-Store Purchases
Store credit expires one year from the date of issue. When you make a purchase with us, either in-store or online, your oldest unused credit will be applied first, followed by the more recently issued unused credit.

Can I extend the validity of my store credit?
Store credit expires one year from the date of issue. Unfortunately, we are not able to extend it beyond this timeframe. Kindly use it before it expires.

Do you sell gift cards?
Yes! Gift cards are available for purchase here!

Is there any expiry date for gift cards?
All gift cards are valid for 1 year from the date of issue.

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